Fred's Story

Meet Fred:

Fred is a wheelchair user who conducts regular journeys by public transport, including one or two longer trips each year by train. As a fairly independent passenger, Fred doesn’t need help in familiar stations he knows well, but does need help to reach his platform in stations he isn’t familiar with.

 

Fred’s Journey:

Fred is travelling from Glasgow to Edinburgh by train. He has never done this journey by train before, and requires some help at both his departure and arrival stations to successfully complete his journey.

Fred wakes up on the day of his journey, knowing that he is familiar with the bus route to Glasgow Central Station, having done this journey many times before.

He has booked his ticket in advance and also booked assistance at the station, before beginning his journey to the stop without navigational help. 

Fred uses the React real-time display installed at his local bus stop, which gives him audio announcements to let him know when his bus is due to arrive. Fred likes The React System at the bus stop because it allows him to catch up on emails on his phone whilst waiting.

Thanks to the advanced warning, Fred is told in plenty of time when the bus is approaching his stop. He arrives at the bus terminus and follows the in-app instructions on how to reach Glasgow Central Station.

Upon approaching Glasgow Central Station, Fred’s trigger  app is recognised by the beacon at the entrance of the station, and an alert is sent to station staff that a wheelchair-bound passenger requiring additional help has arrived.

Through The React System, the bus operator has been advised in advance that there is a wheelchair user at this particular stop, which allows the driver to plan ahead to get Fred on the bus with ease, and ensure that the bus has no potential obstructions that will affect Fred’s route to the wheelchair-accessible space.

When the bus approaches, the driver is able to put down the ramp to allow Fred to board the bus. Due to the advanced warning, the driver was able to advise the parent using the disabled space for a pram in plenty of time that the space will be needed soon, allowing Fred to go straight to the disabled space when he alights the bus.

Despite being familiar with the route, Fred likes to use the app while travelling to know how his journey is progressing, and likes knowing in advance when he is due to disembark. 

Thanks to the advanced warning, Fred is told in plenty of time when the bus is approaching his stop. He arrives at the bus terminus and follows the in-app instructions on how to reach Glasgow Central Station. 

Upon approaching Glasgow Central Station, Fred’s trigger app is recognised by the beacon at the entrance of the station, and an alert is sent to station staff that a wheelchair-bound passenger requiring additional help has arrived.

As he approaches the information point, the React trigger app installed on his iPhone is recognised by the beacon fitted there, which allows the station’s Customer Service Assistant to find him in the station concourse. 

In preparation for the arrival of his train, Fred is given priority boarding through the extra-wide disabled gate, and is guided by both the station staff and his app to the point on the platform where a train carriage with disabled access is likely to stop.

AsBecause of the advanced warning, the station staff are well positioned to help Fred to embark the train quickly and easily. 

He enters the carriage, and is guided to his pre-booked, wheelchair-accessible area of the train. 

As the train leaves the station, the in-train announcement advises him which stations the train is due to stop at on his journey. Alongside these automatic announcements, his app  will also tell him specifically and in real-time how long it will take until he reaches his final destination. 

During his journey, the destination station (Edinburgh, Waverley Station) is made aware of Fred’s imminent arrival, and is advised to prepare in good time a Customer Service Assistant to help Fred navigate through the station when he arrives. 

As Fred’s train is close to Edinburgh Waverley, he is advised in good time that he needs to exit soon, and is advised which side of the train and which end of the carriage he will be disembarking via the help point feature on his app. 

Once his train pulls into the station, he is helped to disembark by the waiting station staff, and is handed over from his app to The React System installed in the train station, which helps him navigate through the busy concourse to the bus station. 

After exiting the train station, Fred’s journey continues using the bus navigation part of App&Town.

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